Milwaukee-area answering service and call center receives prestigious recognition from one of the industry’s most well-known and respected professional organizations.
Brookfield, Wisconsin – June 27, 2013 – Spectrum Communication Services Inc., an award-winning Milwaukee-area answering service and call center, learned recently that it has received the Association of TeleServices International’s (ATSI) Award of Excellence for the ninth year running. The award is given annually to answering service providers who have demonstrated a commitment to superior customer service, among a host of other graded areas. This year’s award could not come at a more exciting time, as the company is just coming off of its celebration of 30 years in the business.
“We were very excited upon hearing the news,” said Aaron S. Robertson, who heads up the firm’s online marketing and PR efforts. “But at the same time, in a way, we were not very surprised. We take customer service very seriously here, and we have excellent trainers on staff to ensure that our operators have the tools, resources, and support they need to succeed,” he added.
Robertson said that credit cannot go to anyone in particular. “It’s all of us working diligently and cohesively in an innovative environment to find solutions – our management team, supervisors and trainers, programmers, clients, friends and supporters, and of course, our operators on the front lines. Everyone played a role in earning this award.”
The award program is in its 17th year, and the 2013 award was presented at ATSI’s recently-held annual convention in Kansas City, MO.
About Spectrum Communication Services Inc.
Known more simply as Spectrum Communications, the company was launched in 1983 by husband and wife team Roy and Mari Osmon. Celebrating 30 years in the business in 2013, Spectrum provides around-the-clock answering service and call center solutions. Its many clients include not only businesses and organizations around the metro Milwaukee area and elsewhere across the state of Wisconsin, but a number of longtime national clients, as well. Its operators handle calls from around the world.
With deep devotion to the areas of affordability, client satisfaction, and high-quality training programs and support for its staff, Spectrum has been continuously recognized over the last three decades as an innovator and leader by organizations such as the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) in categories like exceptional customer service and ethics. The company, which has some of the best retention rates in the industry for both clients and staff, has also been featured in publications like The Business Journal, and was named a Future 50 company by the Milwaukee Journal Sentinel.
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Kelli Harrigan,
Vice President of Operations
Spectrum Communications
125 N. Executive Drive, Suite 300
Brookfield, WI 53005
262.821.5100
kelli@spectrumcomm.com
www.spectrumcomm.com
www.facebook.com/milwaukeecallcenter
Showing posts with label ATSI. Show all posts
Showing posts with label ATSI. Show all posts
Thursday, June 27, 2013
Friday, March 22, 2013
Spectrum Communications Milwaukee Answering Service
Spectrum Communication Services Inc. ( Spectrum Communications )
125 N Executive Drive, Suite 300
Brookfield, WI 53005
(262) 821-5100 (local)
(800) 701-3559 (toll free)
(262) 821-1492 (fax)
info@spectrumcomm.com
www.spectrumcomm.com
www.facebook.com/milwaukeecallcenter
Spectrum Communications is a Milwaukee answering service and Milwaukee call center that services clients throughout the United States, taking calls from all around the world. Celebrating its 30th year in business in 2013, the company is rooted in superior customer service and support, ethical practices and integrity, affordability, and a commitment to training and supporting its operators to be among the best in the industry. Spectrum Communications has been continuously recognized in its 30 years in business as a leader in the industry by organizations like the Better Business Bureau ( BBB ) and the Association of TeleServices International ( ATSI ).
Coupon: $75.00 off any setup fee
125 N Executive Drive, Suite 300
Brookfield, WI 53005
(262) 821-5100 (local)
(800) 701-3559 (toll free)
(262) 821-1492 (fax)
info@spectrumcomm.com
www.spectrumcomm.com
www.facebook.com/milwaukeecallcenter
Spectrum Communications is a Milwaukee answering service and Milwaukee call center that services clients throughout the United States, taking calls from all around the world. Celebrating its 30th year in business in 2013, the company is rooted in superior customer service and support, ethical practices and integrity, affordability, and a commitment to training and supporting its operators to be among the best in the industry. Spectrum Communications has been continuously recognized in its 30 years in business as a leader in the industry by organizations like the Better Business Bureau ( BBB ) and the Association of TeleServices International ( ATSI ).
Coupon: $75.00 off any setup fee
Monday, March 18, 2013
Call Centers Milwaukee
There are many instances where organizations and businesses in the Milwaukee area need to turn to a milwaukee call center to handle increased call volume. The business or organization may not have the staff and other resources necessary to adequately keep up with call volume on its own, and this is where the services of a call center in Milwaukee can come in handy, helping to lift some of that burden off of the business's or organization's staff.
A Milwaukee call center can be utilized for both inbound and outbound calling, and for a wide array of purposes, such as fundraising, generating sales leads, conducting market research, dispatching service technicians, processing customer orders, collecting and providing information pertinent to product recalls, and setting appointments, among a host of other possibilities. It's like hiring additional staff, without all the added expenses and risks associated with taking on so many new hires. Call center staff are thoroughly trained and given ongoing support in order to help carry out the client's objectives and wishes to a tee, so callers often cannot tell the difference.
Organizations and businesses of all sizes and types in the metro Milwaukee area can realize the immense benefit and value in working with a caring, reliable, and professionally-trained milwaukee call center.
About a Milwaukee Call Center
Spectrum Communication Services Inc. ( Spectrum Communications ) is a call center and answering service operating in greater Milwaukee that services clients throughout the United States and takes calls worldwide. With a deep commitment to affordability, client satisfaction, and comprehensive training programs and support for its staff, Spectrum Communications has been recognized repeatedly as a leader in the call center and answering service industry by organizations like the Association of TeleServices International ( ATSI ) and the Better Business Bureau ( BBB ). Locally owned and operated, Spectrum has been named a Future 50 company by the Milwaukee Journal Sentinel and is celebrating its 30th year in business in 2013.
A Milwaukee call center can be utilized for both inbound and outbound calling, and for a wide array of purposes, such as fundraising, generating sales leads, conducting market research, dispatching service technicians, processing customer orders, collecting and providing information pertinent to product recalls, and setting appointments, among a host of other possibilities. It's like hiring additional staff, without all the added expenses and risks associated with taking on so many new hires. Call center staff are thoroughly trained and given ongoing support in order to help carry out the client's objectives and wishes to a tee, so callers often cannot tell the difference.
Organizations and businesses of all sizes and types in the metro Milwaukee area can realize the immense benefit and value in working with a caring, reliable, and professionally-trained milwaukee call center.
About a Milwaukee Call Center
Spectrum Communication Services Inc. ( Spectrum Communications ) is a call center and answering service operating in greater Milwaukee that services clients throughout the United States and takes calls worldwide. With a deep commitment to affordability, client satisfaction, and comprehensive training programs and support for its staff, Spectrum Communications has been recognized repeatedly as a leader in the call center and answering service industry by organizations like the Association of TeleServices International ( ATSI ) and the Better Business Bureau ( BBB ). Locally owned and operated, Spectrum has been named a Future 50 company by the Milwaukee Journal Sentinel and is celebrating its 30th year in business in 2013.
Monday, March 4, 2013
Answering Service Milwaukee
Milwaukee businesses and organizations looking to improve the overall experience for their clients, customers, prospects, vendors, and suppliers, may want to seek out the services of a milwaukee answering service.
An answering service can provide support for businesses and organizations on many levels. For example, a business may hire an answering service just to handle after-hours calls when the business is closed for the day or the weekend. In those cases, the business usually has on-call staff that the answering service can contact for after-hours emergencies. A business may also hire an answering service to handle overflow call volume during its regular hours. An answering service can be utilized to help a business or organization book appointments, generate leads, offer information to callers, dispatch maintenance staff and service technicians for emergency situations, fund raise, provide troubleshooting help, or simply act in the role of a receptionist by transferring callers into voice mail for staff members of the business or taking brief messages for a call back, among many other options available. The possibilities run the gamut, from simple to more complex operations. Best of all, affording the services of a high-quality Milwaukee answering service is a lot easier than many would think.
Businesses and organizations of all types and sizes around the Milwaukee area can benefit from a milwaukee answering service, be they contractors, manufacturers, law offices, healthcare providers, property management firms, non-profits, and just about every type in between.
About a Milwaukee Answering Service
Spectrum Communication Services Inc. is an answering service located in the greater Milwaukee area, and services clients throughout the United States, taking calls from all around the world. Priding itself on its deep commitments to client satisfaction, affordability, and comprehensive training programs and support for its staff, Spectrum Communications has been recognized time and time again as a leader in the industry by organizations like the Association of TeleServices International ( ATSI ) and the Better Business Bureau ( BBB ). Locally owned and operated, Spectrum is celebrating its 30th year in business in 2013.
An answering service can provide support for businesses and organizations on many levels. For example, a business may hire an answering service just to handle after-hours calls when the business is closed for the day or the weekend. In those cases, the business usually has on-call staff that the answering service can contact for after-hours emergencies. A business may also hire an answering service to handle overflow call volume during its regular hours. An answering service can be utilized to help a business or organization book appointments, generate leads, offer information to callers, dispatch maintenance staff and service technicians for emergency situations, fund raise, provide troubleshooting help, or simply act in the role of a receptionist by transferring callers into voice mail for staff members of the business or taking brief messages for a call back, among many other options available. The possibilities run the gamut, from simple to more complex operations. Best of all, affording the services of a high-quality Milwaukee answering service is a lot easier than many would think.
Businesses and organizations of all types and sizes around the Milwaukee area can benefit from a milwaukee answering service, be they contractors, manufacturers, law offices, healthcare providers, property management firms, non-profits, and just about every type in between.
About a Milwaukee Answering Service
Spectrum Communication Services Inc. is an answering service located in the greater Milwaukee area, and services clients throughout the United States, taking calls from all around the world. Priding itself on its deep commitments to client satisfaction, affordability, and comprehensive training programs and support for its staff, Spectrum Communications has been recognized time and time again as a leader in the industry by organizations like the Association of TeleServices International ( ATSI ) and the Better Business Bureau ( BBB ). Locally owned and operated, Spectrum is celebrating its 30th year in business in 2013.
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