Spectrum Communications Hiring

Spectrum Communications, an award-winning and industry-recognized telephone answering service and call center located just behind Brookfield Square Mall on Executive Drive, Brookfield, is seeking quality and motivated candidates to fill a number of shifts for the position of Tele-Services Representative (TSR).

We are not a telemarketer; we are a 24/7 inbound telephone answering service and call center. In other words, callers are calling us for assistance.

We are looking for 3-4 candidates interested in either full- or part-time, and for shifts ranging from early mornings to later on into the evenings.

For further information on the position and what Spectrum has to offer the right candidates, please see this page on Spectrum's Web site.

Online Marketing and SEO

Following are three Powerpoint presentations on various online marketing topics presented by Spectrum Communications, an answering service and call center based in the metro Milwaukee area.

The first is a brief guide to press release writing and distribution. Next, we explore how to utilize Google's Keyword Tool to help you vastly improve your search engine rankings and obtain more qualified leads. Finally, we look at a number of tips and ideas for successful blogging within a business context. Implementing and regularly updating a blog on your business's Web site is a great way to draw more traffic and obtain higher-quality leads.

A Brief Guide to Press Release Writing and Distribution from Spectrum Communication Services Inc.

Working with Google’s Keyword Tool from Spectrum Communication Services Inc.

Blogging for Business Success from Spectrum Communication Services Inc.

Spectrum Communication Services Inc., better known simply as Spectrum Communications, is an award-winning Milwaukee-area answering service and call center operating 24/7/365.

Celebrating 30 years in the business in 2013, Spectrum’s many clients include not only businesses and organizations around greater Milwaukee and elsewhere across the state of Wisconsin, but a number of longtime national clients, as well.

Over the years, Spectrum has been the subject of stories and articles that have appeared in The Business Journal, the Milwaukee Journal Sentinel, and other local news publications, both online and in traditional print.

In addition to this news coverage, Spectrum is very grateful to have been recognized numerous times in its three decades of business by organizations like the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) for its leadership and innovation in categories like outstanding service and ethics.

With its commitment to continuous investments in technology and staff training and development, Spectrum stands out among other call centers and answering services around.

Locally owned and operated with great pride since the very beginning, Spectrum’s owners and staff are rooted in and engaged with the Milwaukee area through charitable work, business associations and networking groups, education, and community development.

Call us today to discuss how Spectrum can help your business grow and meet its objectives. Possibilities are virtually endless, and far more affordable than you may think.

Some of our many services and solutions include, in no particular order:

•    Order Entry
•    Virtual Office
•    Employee Check-in Lines
•    Help Desk/Customer Service Overflow
•    Job Hotlines
•    Conference Calls
•    Automated or Operator Assisted Dispatching
•    Memberships and Subscriptions
•    Simple to Complex Messaging
•    Lead Generation
•    Ad Tracking
•    Off-Site Receptionist
•    Appointment Scheduling
•    Rebate Programs
•    Class and Event Registration
•    Credit Hotline
•    Outbound Surveys
•    Claims and Incident Reports
•    Store and Dealer Locate
•    Pre-certification Line
•    Basic to Enhanced Voice Mail
•    Industry Specific Programs – Ask About Yours!

Spectrum Communications Receives ATSI’s Award of Excellence for Ninth Straight Year

Milwaukee-area answering service and call center receives prestigious recognition from one of the industry’s most well-known and respected professional organizations. 

Brookfield, Wisconsin – June 27, 2013 – Spectrum Communication Services Inc., an award-winning Milwaukee-area answering service and call center, learned recently that it has received the Association of TeleServices International’s (ATSI) Award of Excellence for the ninth year running. The award is given annually to answering service providers who have demonstrated a commitment to superior customer service, among a host of other graded areas. This year’s award could not come at a more exciting time, as the company is just coming off of its celebration of 30 years in the business.

“We were very excited upon hearing the news,” said Aaron S. Robertson, who heads up the firm’s online marketing and PR efforts. “But at the same time, in a way, we were not very surprised. We take customer service very seriously here, and we have excellent trainers on staff to ensure that our operators have the tools, resources, and support they need to succeed,” he added.

Robertson said that credit cannot go to anyone in particular. “It’s all of us working diligently and cohesively in an innovative environment to find solutions – our management team, supervisors and trainers, programmers, clients, friends and supporters, and of course, our operators on the front lines. Everyone played a role in earning this award.”

The award program is in its 17th year, and the 2013 award was presented at ATSI’s recently-held annual convention in Kansas City, MO.

About Spectrum Communication Services Inc.

Known more simply as Spectrum Communications, the company was launched in 1983 by husband and wife team Roy and Mari Osmon. Celebrating 30 years in the business in 2013, Spectrum provides around-the-clock answering service and call center solutions. Its many clients include not only businesses and organizations around the metro Milwaukee area and elsewhere across the state of Wisconsin, but a number of longtime national clients, as well. Its operators handle calls from around the world.

With deep devotion to the areas of affordability, client satisfaction, and high-quality training programs and support for its staff, Spectrum has been continuously recognized over the last three decades as an innovator and leader by organizations such as the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) in categories like exceptional customer service and ethics. The company, which has some of the best retention rates in the industry for both clients and staff, has also been featured in publications like The Business Journal, and was named a Future 50 company by the Milwaukee Journal Sentinel.

###

Kelli Harrigan, 
Vice President of Operations 
Spectrum Communications 
125 N. Executive Drive, Suite 300 
Brookfield, WI 53005 
262.821.5100 
kelli@spectrumcomm.com 
www.spectrumcomm.com 
www.facebook.com/milwaukeecallcenter

Spectrum Communications Hits the Big 3-0

Milwaukee-area answering service and call center celebrates 30th anniversary, looks to the future.

Brookfield, Wisconsin – May 17, 2013 – Spectrum Communication Services Inc., an award-winning Milwaukee-area answering service and call center, is celebrating 30 years in business this month. The company was launched on May 22, 1983 by husband and wife team Roy and Mari Osmon.

Reflecting back on Spectrum’s journey through its first three decades in business, Mari Osmon noted that, “30 years of working with a wonderful staff and thousands of clients has been one of the most rewarding experiences in my life. It has been a joy to see Spectrum grow from a ‘message ticket’ company to now offering a full and complex array of options for our clients.” She went on to express gratitude to all those who make Spectrum’s work possible, stating, “We could have never won the many awards and been in business this long without a staff that truly cares about the callers, our clients, and Spectrum. A sincere thanks to all – staff and clients – for 30 great years!”

About Spectrum Communication Services Inc.

Known more simply as Spectrum Communications, the company was launched in 1983 by husband and wife team Roy and Mari Osmon. Celebrating 30 years in the business in 2013, Spectrum provides around-the-clock answering service and call center solutions. Its many clients include not only businesses and organizations around the metro Milwaukee area and elsewhere across the state of Wisconsin, but a number of longtime national clients, as well. Its operators handle calls from around the world.

With deep devotion to the areas of affordability, client satisfaction, and high-quality training programs and support for its staff, Spectrum has been continuously recognized over the last three decades as an innovator and leader by organizations such as the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) in categories like exceptional customer service and ethics. The company, which has some of the best retention rates in the industry for both clients and staff, has also been featured in publications like The Business Journal, and was named a Future 50 company by the Milwaukee Journal Sentinel.

###

Kelli Harrigan, Vice President of Operations 
Spectrum Communications 
125 N. Executive Drive, Suite 300 
Brookfield, WI 53005 
262.821.5100 
kelli@spectrumcomm.com 
www.spectrumcomm.com

Free Online Marketing Tools

As some of my readers know, I am employed full-time with Spectrum Communications, an answering service and call center based in Brookfield. Since February, I've been assisting the company in its online marketing and PR efforts.

Over the last few weeks, I've been working hard at Spectrum to assemble some great materials on the subject of online marketing in the form of ideas, strategies, tools, and resources you can utilize to promote your business on the Internet! Find out how you can take advantage of these effective, easy-to-understand materials I've put together, free of charge, by clicking the button below!

To Your Success,

Aaron S. Robertson

Spectrum Communications Announces Recent Promotions

Milwaukee-area answering service and call center looks ahead to future growth, promotes three team members to assist in sales, marketing, and quality assurance roles.

Brookfield, Wisconsin – April 1, 2013 – Spectrum Communication Services Inc., an answering service and call center operating around the clock from the greater Milwaukee area, is pleased to announce three staff promotions in an effort to further solidify its future as a leader in quality call center and answering service solutions for an extensive variety of businesses and organizations.

Chrissy Slaske will be assisting client relations manager Candice Luser in the area of sales, while Mike Guzman will be serving as an administrative assistant, working on quality assurance and other projects to assist customer service staff. Aaron Robertson is heading up Spectrum’s online marketing efforts, bringing to the table nearly six years of professional experience in the areas of social media, blogging, search engine optimization, and content writing. All three began with the company as operators.

“Throughout our nearly 30 years in business, promoting from within has been critical to our success,” said Kelli Harrigan, the company’s vice president of operations, adding, “Our staff has so much talent to offer - we look forward to having them grow personally and professionally with us as Spectrum continues to grow.”

About Spectrum Communication Services Inc.

Known more simply as Spectrum Communications, the company was launched in 1983 by husband and wife team Roy and Mari Osmon. Celebrating 30 years in the business in 2013, Spectrum provides around-the-clock answering service and call center solutions. Its many clients include not only businesses and organizations around the metro Milwaukee area and elsewhere across the state of Wisconsin, but a number of longtime national clients, as well. Its operators handle calls from around the world.

With deep devotion to the areas of affordability, client satisfaction, and high-quality training programs and support for its staff, Spectrum has been continuously recognized over the last three decades as an innovator and leader by organizations such as the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) in categories like exceptional customer service and ethics. The company, which has some of the best retention rates in the industry for both clients and staff, has also been featured in publications like The Business Journal, and was named a Future 50 company by the Milwaukee Journal Sentinel.

###

Kelli Harrigan, Vice President of Operations
Spectrum Communications
125 N. Executive Drive, Suite 300
Brookfield, WI 53005
262.821.5100
kelli@spectrumcomm.com
www.spectrumcomm.com

Spectrum Communications: Milwaukee Answering Service and Milwaukee Call Center from Spectrum Communication Services Inc.

Milwaukee Call Center by Aaron S. Robertson

Call Centers Milwaukee

There are many instances where organizations and businesses in the Milwaukee area need to turn to a milwaukee call center to handle increased call volume. The business or organization may not have the staff and other resources necessary to adequately keep up with call volume on its own, and this is where the services of a call center in Milwaukee can come in handy, helping to lift some of that burden off of the business's or organization's staff.

A Milwaukee call center can be utilized for both inbound and outbound calling, and for a wide array of purposes, such as fundraising, generating sales leads, conducting market research, dispatching service technicians, processing customer orders, collecting and providing information pertinent to product recalls, and setting appointments, among a host of other possibilities. It's like hiring additional staff, without all the added expenses and risks associated with taking on so many new hires. Call center staff are thoroughly trained and given ongoing support in order to help carry out the client's objectives and wishes to a tee, so callers often cannot tell the difference.

Organizations and businesses of all sizes and types in the metro Milwaukee area can realize the immense benefit and value in working with a caring, reliable, and professionally-trained milwaukee call center.

About a Milwaukee Call Center

Spectrum Communication Services Inc. ( Spectrum Communications ) is a call center and answering service operating in greater Milwaukee that services clients throughout the United States and takes calls worldwide. With a deep commitment to affordability, client satisfaction, and comprehensive training programs and support for its staff, Spectrum Communications has been recognized repeatedly as a leader in the call center and answering service industry by organizations like the Association of TeleServices International ( ATSI ) and the Better Business Bureau ( BBB ). Locally owned and operated, Spectrum has been named a Future 50 company by the Milwaukee Journal Sentinel and is celebrating its 30th year in business in 2013.

Spectrum Communications: Milwaukee Answering Service and Milwaukee Call Center from Spectrum Communication Services Inc.