Spectrum Communications Hiring

Spectrum Communications, an award-winning and industry-recognized telephone answering service and call center located just behind Brookfield Square Mall on Executive Drive, Brookfield, is seeking quality and motivated candidates to fill a number of shifts for the position of Tele-Services Representative (TSR).

We are not a telemarketer; we are a 24/7 inbound telephone answering service and call center. In other words, callers are calling us for assistance.

We are looking for 3-4 candidates interested in either full- or part-time, and for shifts ranging from early mornings to later on into the evenings.

For further information on the position and what Spectrum has to offer the right candidates, please see this page on Spectrum's Web site.

Online Marketing and SEO

Following are three Powerpoint presentations on various online marketing topics presented by Spectrum Communications, an answering service and call center based in the metro Milwaukee area.

The first is a brief guide to press release writing and distribution. Next, we explore how to utilize Google's Keyword Tool to help you vastly improve your search engine rankings and obtain more qualified leads. Finally, we look at a number of tips and ideas for successful blogging within a business context. Implementing and regularly updating a blog on your business's Web site is a great way to draw more traffic and obtain higher-quality leads.

A Brief Guide to Press Release Writing and Distribution from Spectrum Communication Services Inc.

Working with Google’s Keyword Tool from Spectrum Communication Services Inc.

Blogging for Business Success from Spectrum Communication Services Inc.

Spectrum Communication Services Inc., better known simply as Spectrum Communications, is an award-winning Milwaukee-area answering service and call center operating 24/7/365.

Celebrating 30 years in the business in 2013, Spectrum’s many clients include not only businesses and organizations around greater Milwaukee and elsewhere across the state of Wisconsin, but a number of longtime national clients, as well.

Over the years, Spectrum has been the subject of stories and articles that have appeared in The Business Journal, the Milwaukee Journal Sentinel, and other local news publications, both online and in traditional print.

In addition to this news coverage, Spectrum is very grateful to have been recognized numerous times in its three decades of business by organizations like the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) for its leadership and innovation in categories like outstanding service and ethics.

With its commitment to continuous investments in technology and staff training and development, Spectrum stands out among other call centers and answering services around.

Locally owned and operated with great pride since the very beginning, Spectrum’s owners and staff are rooted in and engaged with the Milwaukee area through charitable work, business associations and networking groups, education, and community development.

Call us today to discuss how Spectrum can help your business grow and meet its objectives. Possibilities are virtually endless, and far more affordable than you may think.

Some of our many services and solutions include, in no particular order:

•    Order Entry
•    Virtual Office
•    Employee Check-in Lines
•    Help Desk/Customer Service Overflow
•    Job Hotlines
•    Conference Calls
•    Automated or Operator Assisted Dispatching
•    Memberships and Subscriptions
•    Simple to Complex Messaging
•    Lead Generation
•    Ad Tracking
•    Off-Site Receptionist
•    Appointment Scheduling
•    Rebate Programs
•    Class and Event Registration
•    Credit Hotline
•    Outbound Surveys
•    Claims and Incident Reports
•    Store and Dealer Locate
•    Pre-certification Line
•    Basic to Enhanced Voice Mail
•    Industry Specific Programs – Ask About Yours!

Chicago Answering Service

The Chicago area is booming with plenty of business opportunities. According to chicago business data, the city is home to 29 corporate headquarters of Fortune 500 companies and 400 major corporate headquarters overall. Chicago is also home to hubs of six out of the country's seven Class I North American railroads. We can go on and on with all the interesting business and economic facts surrounding Chicago.  

To help keep up with all the hustle and bustle, then, these Chicago businesses and organizations looking to maintain an exceptional experience for their clients, customers, prospects, and vendors may want to seek out the services of a chicago answering service.

An answering service can provide significant support to organizations and businesses on many different levels. For example, a business may hire an answering service just to handle after-hours calls when the business is closed for the day or the weekend. In these instances, the business usually has on-call staff that the answering service can contact for after-hours emergencies. Non-emergency messages can be held for the next business day. A business may also hire an answering service to handle overflow call volume during its regular hours.

An answering service can be utilized to help book appointments, generate leads, provide information, dispatch maintenance staff and service technicians for emergency situations, fund raise, provide troubleshooting help, or simply act in the role of a receptionist by transferring callers into the voice mail for staff members of the client business or by taking brief messages for a call back, among many other options available. The possibilities are nearly endless, and range from simple to more complex tasks and applications. Best of all, affording the services of a high-quality Chicago answering service is a lot easier than many may think.

Businesses and organizations of all types and sizes around the Chicago area can benefit from a chicago answering service, be they IT firms, contractors, manufacturers, law offices, healthcare providers, property management firms, non-profits, and just about every type in between.

Boulder Answering Service

The Boulder, Colorado area is booming with business opportunities right now, spurred largely by tech start-ups and young investors. Boulder is consistently making it on list after list of medium-sized metro markets that are on the rise.

To help keep up with all the hustle and bustle, these Boulder businesses and organizations looking to maintain an exceptional experience for their clients, customers, prospects, and vendors may want to seek out the services of a boulder answering service.

An answering service can provide significant support to organizations and businesses on many different levels. For example, a business may hire an answering service just to handle after-hours calls when the business is closed for the day or the weekend. In these instances, the business usually has on-call staff that the answering service can contact for after-hours emergencies. Non-emergency messages can be held for the next business day. A business may also hire an answering service to handle overflow call volume during its regular hours.

An answering service can be utilized to help book appointments, generate leads, provide information, dispatch maintenance staff and service technicians for emergency situations, fund raise, provide troubleshooting help, or simply act in the role of a receptionist by transferring callers into the voice mail for staff members of the client business or by taking brief messages for a call back, among many other options available. The possibilities are nearly endless, and range from simple to more complex tasks and applications. Best of all, affording the services of a high-quality Boulder answering service is a lot easier than many may think.

Businesses and organizations of all types and sizes around the Boulder area can benefit from a boulder answering service, be they IT firms, contractors, manufacturers, law offices, healthcare providers, property management firms, non-profits, and just about every type in between.

24 Hour Phone Service

Businesses and organizations looking to make significant improvements to their customers’ experience may want to consider offering 24 hour phone service.

24 hour phone service can help customers immensely on many levels. In particular, if it is outside of normal business hours, the customer may be able to reach an on-call staff member of the business with a service like this in place. This can really come in handy in emergency situations where waiting for regular business hours is simply not possible. Even in cases where an emergency situation is not present, having such service in place can save the caller the convenience of having to call back during business hours. In a non-emergency situation, a message can be taken right away, and the caller will receive a call back from someone when the office reopens.

These are among the benefits of utilizing 24 hour phone service. It’s a great option for any type of business, but comes particularly handy for businesses like property management companies, law offices, healthcare providers, service contractors, and manufacturers and parts distributors.

Free Online Marketing Tools

As some of my readers know, I am employed full-time with Spectrum Communications, an answering service and call center based in Brookfield. Since February, I've been assisting the company in its online marketing and PR efforts.

Over the last few weeks, I've been working hard at Spectrum to assemble some great materials on the subject of online marketing in the form of ideas, strategies, tools, and resources you can utilize to promote your business on the Internet! Find out how you can take advantage of these effective, easy-to-understand materials I've put together, free of charge, by clicking the button below!

To Your Success,

Aaron S. Robertson

Spectrum Communications Announces Recent Promotions

Milwaukee-area answering service and call center looks ahead to future growth, promotes three team members to assist in sales, marketing, and quality assurance roles.

Brookfield, Wisconsin – April 1, 2013 – Spectrum Communication Services Inc., an answering service and call center operating around the clock from the greater Milwaukee area, is pleased to announce three staff promotions in an effort to further solidify its future as a leader in quality call center and answering service solutions for an extensive variety of businesses and organizations.

Chrissy Slaske will be assisting client relations manager Candice Luser in the area of sales, while Mike Guzman will be serving as an administrative assistant, working on quality assurance and other projects to assist customer service staff. Aaron Robertson is heading up Spectrum’s online marketing efforts, bringing to the table nearly six years of professional experience in the areas of social media, blogging, search engine optimization, and content writing. All three began with the company as operators.

“Throughout our nearly 30 years in business, promoting from within has been critical to our success,” said Kelli Harrigan, the company’s vice president of operations, adding, “Our staff has so much talent to offer - we look forward to having them grow personally and professionally with us as Spectrum continues to grow.”

About Spectrum Communication Services Inc.

Known more simply as Spectrum Communications, the company was launched in 1983 by husband and wife team Roy and Mari Osmon. Celebrating 30 years in the business in 2013, Spectrum provides around-the-clock answering service and call center solutions. Its many clients include not only businesses and organizations around the metro Milwaukee area and elsewhere across the state of Wisconsin, but a number of longtime national clients, as well. Its operators handle calls from around the world.

With deep devotion to the areas of affordability, client satisfaction, and high-quality training programs and support for its staff, Spectrum has been continuously recognized over the last three decades as an innovator and leader by organizations such as the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) in categories like exceptional customer service and ethics. The company, which has some of the best retention rates in the industry for both clients and staff, has also been featured in publications like The Business Journal, and was named a Future 50 company by the Milwaukee Journal Sentinel.

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Kelli Harrigan, Vice President of Operations
Spectrum Communications
125 N. Executive Drive, Suite 300
Brookfield, WI 53005
262.821.5100
kelli@spectrumcomm.com
www.spectrumcomm.com

Spectrum Communications: Milwaukee Answering Service and Milwaukee Call Center from Spectrum Communication Services Inc.

Milwaukee Call Center by Aaron S. Robertson

Spectrum Communications Milwaukee Answering Service

Spectrum Communication Services Inc. ( Spectrum Communications )
125 N Executive Drive, Suite 300 
Brookfield, WI 53005
(262) 821-5100 (local)
(800) 701-3559 (toll free)
(262) 821-1492 (fax)
info@spectrumcomm.com
www.spectrumcomm.com 
www.facebook.com/milwaukeecallcenter 

Spectrum Communications is a Milwaukee answering service and Milwaukee call center that services clients throughout the United States, taking calls from all around the world. Celebrating its 30th year in business in 2013, the company is rooted in superior customer service and support, ethical practices and integrity, affordability, and a commitment to training and supporting its operators to be among the best in the industry. Spectrum Communications has been continuously recognized in its 30 years in business as a leader in the industry by organizations like the Better Business Bureau ( BBB ) and the Association of TeleServices International ( ATSI ).

Coupon: $75.00 off any setup fee

Spectrum Communications: Milwaukee Answering Service and Milwaukee Call Center from Spectrum Communication Services Inc.