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Wednesday, April 3, 2013

Spectrum Communications Announces Recent Promotions

Milwaukee-area answering service and call center looks ahead to future growth, promotes three team members to assist in sales, marketing, and quality assurance roles.

Brookfield, Wisconsin – April 1, 2013 – Spectrum Communication Services Inc., an answering service and call center operating around the clock from the greater Milwaukee area, is pleased to announce three staff promotions in an effort to further solidify its future as a leader in quality call center and answering service solutions for an extensive variety of businesses and organizations.

Chrissy Slaske will be assisting client relations manager Candice Luser in the area of sales, while Mike Guzman will be serving as an administrative assistant, working on quality assurance and other projects to assist customer service staff. Aaron Robertson is heading up Spectrum’s online marketing efforts, bringing to the table nearly six years of professional experience in the areas of social media, blogging, search engine optimization, and content writing. All three began with the company as operators.

“Throughout our nearly 30 years in business, promoting from within has been critical to our success,” said Kelli Harrigan, the company’s vice president of operations, adding, “Our staff has so much talent to offer - we look forward to having them grow personally and professionally with us as Spectrum continues to grow.”

About Spectrum Communication Services Inc.

Known more simply as Spectrum Communications, the company was launched in 1983 by husband and wife team Roy and Mari Osmon. Celebrating 30 years in the business in 2013, Spectrum provides around-the-clock answering service and call center solutions. Its many clients include not only businesses and organizations around the metro Milwaukee area and elsewhere across the state of Wisconsin, but a number of longtime national clients, as well. Its operators handle calls from around the world.

With deep devotion to the areas of affordability, client satisfaction, and high-quality training programs and support for its staff, Spectrum has been continuously recognized over the last three decades as an innovator and leader by organizations such as the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) in categories like exceptional customer service and ethics. The company, which has some of the best retention rates in the industry for both clients and staff, has also been featured in publications like The Business Journal, and was named a Future 50 company by the Milwaukee Journal Sentinel.


Kelli Harrigan, Vice President of Operations
Spectrum Communications
125 N. Executive Drive, Suite 300
Brookfield, WI 53005

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